Sales Support Agent
Yebo Fresh is an award-winning online grocery platform focusing on South Africa’s mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at an extremely competitive price point. We serve families, NGO’s, Schools, ECDs, and township food businesses such as Spazas and fast food restaurants.
For the customer, using Yebo Fresh means avoiding the hassle, cost and risk of overcrowded and/or expensive transport, long queues, and carrying heavy bulk goods. For FMCGs, working with Yebo Fresh means direct access into the mass market and a great partnership for direct deliveries, customer insights, product testing, POS marketing etc.
Position - Sales Support Agent
Key Role Responsibilities and Duties:
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints
Convert leads to sales
Resolve customers' service or billing complaint
Contact customers in order to respond to inquiries or to notify them of any adjustments
Contact all customers affected by product recalls and withdrawals
Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems
Be responsible for taking customer orders via telephone - all calls are to existing customers
Provide quality customer service by responding to questions and concerns
Provide support to outside sales reps
Process order entry into the Sales App/UL system in a timely manner
Ensures shipments are made in a timely manner and properly invoiced
Provide feedback to the Customer Service Manager regarding customer concerns
Tracking invoice payments and confirming POP’s with Finance
Skills and requirements needed to fulfill the role:
2+ years experience in outbound sales
Ability to interface with customers, sales and production
Must be very detail-oriented and capable of multi-tasking
Must be an action oriented, team-player with excellent problem solving skills
Multilingual (Sesotho, Isizulu, Tsonga and Tshivenda)
We care - for the customer, for each other and for the communities that we serve.
We give 100% - showing up on time, being present, going the extra mile and doing the best you can.
We make opportunities: we are entrepreneurs, we see possibilities and realize them, even when challenging.
We get better every day… together: we strive for continuous improvement, accept that we may make mistakes and learn, and work as a team to grow as individuals and as a company.
Contract Type: 3 month fixed term contract Reporting to: Customer service Team Lead
How to Apply: Send an email to firstname.lastname@example.org before DATE with: 26/01/2023
the(the role name) as subject.
the body of the email explaining why you think you are suitable for this specific role.
attached CV in PDF or Word document format
Failure to do the three items above will immediately disqualify you from the role.
Yebo Fresh (Pty) Ltd. (2016/438089/07) Registered office: 7 Boston Circle, Airport Industria, 7490, Cape Town. Director: Jessica Boonstra-Laks