Sales Support Agent

Yebo Fresh is an award-winning online grocery platform focusing on South Africa’s mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at an extremely competitive price point. We serve families, NGO’s, Schools, ECDs, and township food businesses such as Spazas and fast food restaurants.

For the customer, using Yebo Fresh means avoiding the hassle, cost and risk of overcrowded and/or expensive transport, long queues, and carrying heavy bulk goods. For FMCGs, working with Yebo Fresh means direct access into the mass market and a great partnership for direct deliveries, customer insights, product testing, POS marketing etc.

Position - Sales Support Agent

Key Role Responsibilities and Duties:

  • Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints

  • Convert leads to sales

  • Order management

  • Resolve customers' service or billing complaint

  • Contact customers in order to respond to inquiries or to notify them of any adjustments

  • Contact all customers affected by product recalls and withdrawals

  • Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems

  • Be responsible for taking customer orders via telephone - all calls are to existing customers

  • Provide quality customer service by responding to questions and concerns

  • Provide support to outside sales reps

  • Process order entry into the Sales App/UL system in a timely manner

  • Ensures shipments are made in a timely manner and properly invoiced

  • Meet KPI’s

  • Provide feedback to the Customer Service Manager regarding customer concerns

  • Tracking invoice payments and confirming POP’s with Finance

Skills and requirements needed to fulfill the role:

  • 2+ years experience in outbound sales

  • Ability to interface with customers, sales and production

  • Must be very detail-oriented and capable of multi-tasking

  • Must be an action oriented, team-player with excellent problem solving skills

  • Multilingual (Sesotho, Isizulu, Tsonga and Tshivenda)

Personal Responsibilities:

  • We care - for the customer, for each other and for the communities that we serve.

  • We give 100% - showing up on time, being present, going the extra mile and doing the best you can.

  • We make opportunities: we are entrepreneurs, we see possibilities and realize them, even when challenging.

  • We get better every day… together: we strive for continuous improvement, accept that we may make mistakes and learn, and work as a team to grow as individuals and as a company.

Contract Type: 3 month fixed term contract Reporting to: Customer service Team Lead

How to Apply: Send an email to before DATE with: 26/01/2023

  1. the(the role name) as subject.

  2. the body of the email explaining why you think you are suitable for this specific role.

  3. attached CV in PDF or Word document format

Failure to do the three items above will immediately disqualify you from the role.

Yebo Fresh (Pty) Ltd. (2016/438089/07) Registered office: 7 Boston Circle, Airport Industria, 7490, Cape Town. Director: Jessica Boonstra-Laks