Field Facilitators (Cape Town)
Yebo Fresh is an award-winning online retail e-commerce platform focusing on South Africa’s mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at a highly competitive price point.
We proudly serve families, NGOs, Schools, ECDs, and township retail businesses such as Spazas and fast food restaurants and we are looking to grow.
For our customers, using Yebo Fresh means avoiding the hassle, cost, and risk of overcrowded and/or expensive transport, long queues, and carrying heavy bulk goods.
We engage with entrepreneurs, and our customers on our platform on a daily basis through field sales agents, supplying credit lines, having WhatsApp conversations, and organizing product deliveries.
These interactions allow us to build extensive qualitative and quantitative insights into the typical patterns, challenges, and critical success factors of township entrepreneurs.
We are now keen to build on this physical & digital infrastructure and to use these insights. We are building an ‘empowerment’ engine for South African entrepreneurs who, as we observe, often struggle in this highly competitive environment and to provide them with education and development opportunities.
Position - Field Facilitators:
What You Will Do
We are looking for a Field Facilitator to join the founding team of a startup project with national ambitions to bring breakthrough impact to the world of Entrepreneurs and small township businesses in education, funding, job creation, and support, in partnership with the National Treasury in their goal to address the challenge of unemployment in South Africa.
The goal is to unlock exponential Entrepreneur and Township SME growth with the corresponding impact by building an Entrepreneurial Development Program Platform that supports eCommerce and online entrepreneurial education to support retail financing models and business growth that results in scale which ultimately leads to job creation.
We are looking to create;
A more just and equitable society that depends upon more families and households having a stable income in the townships through entrepreneurship development by providing entrepreneurial learning content through coaching, online delivery, on-site training, peer learning, and networking
Growth of Township SMEs and growing livelihoods through adequate access to finance in the retail industry in collaboration with training and marketing
Entrepreneurial growth, scale, and support; we are seeking growth beyond traditional models, using technology to educate and through intelligent behavioral software and powerful entrepreneur technology support toolkits
In this role, we are looking for motivated Field Facilitators who will guide and deliver training and activities in which they provide feedback, technology, education, and activities to the Yebo Fresh entrepreneurs and customers in order to improve their skill set which in turn results in business growth and job creation.
Field Facilitators will also be responsible for the Core Customer Channel, their role is to manage this channel and ensure its continued growth and development.
We are looking for team members who have high energy, are competitive, and ambitious, and have a track record of over-achieving and exceeding targets.
Key Role Responsibilities and Duties:
Conduct surveys, assist with assessments and job creation administration
Providing one-on-one facilitation sessions with customers/entrepreneurs to help them reach their business goals by teaching them new skills and providing accountability
Analyzing customer data, trends in industry sectors, and other information related to a company’s performance in order to make recommendations for improvement and better improve data gathering
Assessing customer's current business practices and identifying opportunities for improvement through training or other means
Creating marketing plans, including designing advertising materials such as brochures and flyers for businesses and customers
Recommending changes to existing business models or suggesting new business ventures based on market conditions and client need This is over and above the following
Establish relationships with new customers
maintain and grow relationships with existing customers
strive to improve customer satisfaction through excellent customer service
identify and respond to client needs
keep a high level of knowledge about existing products and services, and learn about new products and services as they come in
follow up on customer orders as necessary
anticipate the needs of clients and address them accordingly
meet with customers to determine their specific needs and wants, making suggestions as appropriate
You will be focusing on creating a new offering of Prepared Foods and Beauty Salon's market channel, affinity, and experience with this channel is desirable
Co-develop and support continuous improvement of our customer offerings to match market demands.
Co-develop and run marketing initiatives and activations.
Build strong ties with the local communities and develop local partnerships
Number of customers completing the program
Job created per customer and total jobs created
Sales made per customer and total sales
Delivery Timelines of the project
Project-specific KPIs to be agreed upon between Yebo Fresh and the client
Audit passes and data integrity
Matric and Diploma in Marketing/ Sales or business management
2+ years of demonstrated successful experience in a Sales field market or similar position is required
Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word)
Knowledge of Google Suites is an advantage
Knowledge of financial processes (e.g. invoicing and ordering)
Familiar with e-learning platforms and role-playing activities.
Excellent problem-solving capabilities.
Outstanding customer service skills.
Excellent networking skills.
Ability to work in a team.
Outstanding decision-making skills.
Excellent verbal and written communication skills.
A keen eye for detail
Affinity and experience owning or working in restaurants and the beauty industry
Must be able to speak a South African native language and English fluently to engage with our customers and all levels of the organization clearly and comfortably – the ability to speak an additional language is an advantage
You must have a deep understanding of township dynamics and be fully comfortable operating in a township environment, as you will be spending a lot of time on the ground
A valid driver’s license and (access to) a car.
A background in FMCG, food, or retail is an advantage
An understanding and experience with digital/online marketing and sales is advantageous
We care - for the customer, each other, and the communities we serve.
We give 100% - challenging ourselves and each other to bring and become the best version of ourselves. Striving not only to meet but to exceed expectations
We make opportunities: we are entrepreneurs, we see possibilities and realize them, even when challenging.
We get better every day… together: we strive for continuous improvement, accept that we may make mistakes and learn, and work as a team to grow as individuals and as a company.
Contract Type: Permanent Employment Contract with a 3-month probationary period. Work location: Cape Town or Johannesburg East Rand. Combination of work from home and office-based with at least three days a week spent in the offices/ in trade.
Location: We are looking for applicants for both JHB and CPT
Reporting to the Training Supervisor
How to Apply: Send an email to email@example.com with
With the(the role name) as the subject.
the body of the email explaining why you think you are suitable for this specific role.
attached CV in PDF or Word document format
All applications MUST include at least the three items above to be considered.
The application process will include a number of interviews followed by a case study in which you will be asked to demonstrate your abilities.
Yebo Fresh (Pty) Ltd. (2016/438089/07) Registered office: 7 Boston Circle, Airport Industria, 7490, Cape Town. Director: Jessica Boonstra-Laks